Terms & Conditions — top69

In these Terms & Conditions, the following terms have the meanings set out below unless the context requires otherwise:

To be eligible to register and maintain a top69 account, you must satisfy all of the following conditions at all times:

1. You are at least 21 years of age;
2. You are a natural person (not a corporation, trust, or other legal entity) and are providing your own true and accurate personal information;
3. You are not prohibited by any applicable law, regulation, or court order from participating in online gambling activities;
4. You are acting on your own behalf and not as an agent or representative of any third party;
5. You have not previously been excluded from the top69 Platform under the self-exclusion program or been subject to a permanent account ban;
6. You are not an employee, contractor, director, or associate of top69, nor an immediate family member of any such person.

top69 reserves the right to verify eligibility at any time and to suspend or close any account where eligibility requirements are not satisfied or cannot be confirmed. The Company also reserves the right to refuse service to any individual without providing a reason, where permitted by applicable law.

To access the full functionality of the top69 Platform, you must create an account by completing the registration process. By registering, you represent and warrant that all information provided is accurate, complete, and current at the time of submission and at all times during your use of the Platform.

Each individual is permitted to hold exactly one (1) top69 account. Opening multiple accounts — whether using different email addresses, phone numbers, payment methods, or device identifiers — is strictly prohibited. Where duplicate accounts are identified, top69 reserves the right to close all associated accounts and void any pending withdrawals or open bets.

You are responsible for:

• Maintaining the confidentiality of your account credentials, including your username and password;
• All activity conducted through your account, whether authorized by you or not;
• Notifying top69 immediately if you suspect unauthorized access to or use of your account;
• Keeping your registered contact details — including email address and mobile phone number — accurate and up to date.

top69 strongly recommends enabling two-factor authentication (2FA) via your account security settings. The Company is not liable for losses resulting from unauthorized account access where the Player failed to maintain adequate credential security or failed to enable available security features.

top69 operates a mandatory Know Your Customer (KYC) process. No withdrawal will be approved until the Player's account has been fully verified. Verification may also be required at any time during the account lifecycle at the Company's discretion, including in connection with unusual deposit or wagering activity.

KYC verification may require the Player to submit any combination of the following documents:

• Proof of Identity: A clear copy of a valid government-issued photo ID — Indonesian KTP (Kartu Tanda Penduduk), passport, or driving licence;
• Proof of Address: A utility bill, bank statement, or official correspondence dated within the last three months, showing your registered name and address;
• Proof of Payment Method: A bank account statement or screenshot demonstrating ownership of the bank account (BCA, BRI, BNI, Mandiri, or other supported institution) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) used to deposit funds.

top69 aims to complete standard KYC reviews within 24–48 hours of receiving a complete document set. The Company may request additional documentation where verification cannot be completed on the basis of the initial submission. Withdrawals remain on hold until verification is fully complete.

All deposits on the top69 Platform are processed in Indonesian Rupiah (IDR). top69 supports the following deposit methods:

• Local Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, and other supported Indonesian banks;
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

Deposits made via e-wallet typically credit to the Player's account within seconds. Bank transfer deposits may take up to 30 minutes depending on the originating bank's processing time. top69 does not charge any platform fee on deposits, though the Player's own bank or e-wallet provider may apply their standard transaction fees independently.

All deposits must originate from a payment method registered in the Player's own name. Third-party deposits — where the source account is held by a person other than the registered Player — are strictly prohibited. Deposits identified as originating from third parties will be reversed and the account may be suspended pending investigation.

Minimum and maximum deposit limits per transaction are displayed at the cashier at the time of each transaction and are subject to change without prior notice. Players are responsible for ensuring their deposit amounts comply with current limits.

Withdrawal requests may be submitted by any Player whose account has been fully verified under the KYC process described in Clause 4. Withdrawal requests submitted by unverified accounts will be held pending completion of the KYC review.

The following conditions apply to all withdrawal requests:

1. Withdrawals will only be processed to a payment method registered in the Player's name and matching the payment method used to make the most recent deposit. top69 does not process withdrawals to third-party accounts under any circumstances.
2. The Player's account balance must reflect sufficient cleared funds (excluding bonus funds subject to incomplete wagering requirements) to cover the withdrawal amount requested.
3. Any active bonus funds attached to a turnover requirement that has not yet been met will be forfeited if a withdrawal is requested prior to satisfaction of the wagering condition. Players should review the Casino Bonus terms before requesting a withdrawal while a promotion is active.
4. top69 aims to process approved withdrawals within 15 minutes for verified accounts during normal operating hours (07:00–23:59 WIB). Processing times outside these hours or during system maintenance windows may be longer.
5. top69 does not charge a withdrawal fee on the Platform side. The Player's bank or e-wallet provider may apply their own transaction charges independently.

top69 reserves the right to delay or decline any withdrawal request pending further verification, investigation of suspicious activity, or where the Company has reasonable grounds to suspect a breach of these Terms. Players will be notified of any such delay and provided with guidance on the steps required to resolve it.

top69 offers a range of bonuses and promotional offers, including welcome deposit matches, weekly cashback, reload bonuses, and seasonal promotions. Each promotion is governed by its own specific terms, which are published on the Casino Bonus page at the time the offer is made available. In the event of any conflict between a specific promotion's terms and these general Terms & Conditions, the specific promotion terms prevail.

The following general bonus rules apply unless a specific promotion's terms state otherwise:

• Bonuses are issued as Bonus Funds and are held separately from the Player's real-money balance. Bonus Funds are not withdrawable until the associated wagering requirement has been fully satisfied.
• Wagering requirements are expressed as a multiple of the bonus amount (e.g., "30x bonus" means the Player must wager an amount equal to 30 times the bonus value from qualifying bets before bonus-derived winnings can be withdrawn).
• Not all games contribute equally toward satisfying a wagering requirement. Game contribution rates are published alongside each promotion's specific terms. Live casino table games and certain slots may contribute at a reduced rate or may be excluded entirely.
• Bonus Funds are forfeited if the account balance falls to zero before the wagering requirement is met.
• top69 reserves the right to modify, suspend, or cancel any bonus or promotion at any time. Players who have already activated a promotion in good faith will have their existing wagering progress honored under the original terms.
• Abuse of the bonus system — including but not limited to opening multiple accounts to claim the same welcome bonus, placing offsetting bets across accounts or platforms, or engaging in low-risk wagering strategies designed solely to satisfy turnover requirements — constitutes bonus fraud and will result in bonus forfeiture and account closure.

All bets placed on the top69 Platform are subject to the game-specific rules applicable to the product being used. Players are responsible for reading and understanding these rules before placing a bet. In particular:

• Sportsbook: All match results are settled in accordance with the official result declared by the relevant governing body (e.g., FIFA, AFC, PSSI for football; BWF for badminton). BRI Liga 1 results are sourced from official league channels. In the event of an event postponement, abandonment, or cancellation, bets are settled in accordance with top69's sportsbook rules published in the Platform's help section.
• Live Casino: All live casino games are operated in real time by certified dealers via Evolution Gaming and Pragmatic Play Live studios. Game outcomes are final once the round is closed. Technical disconnections occurring after a bet is confirmed do not entitle the Player to a refund of the wagered amount.
• Slots: All slot games use certified RNG (Random Number Generator) systems. Each spin is an independent event; past outcomes have no bearing on future results. Displayed RTP (Return to Player) percentages are long-run statistical averages, not guaranteed per-session returns.
• Keno: Draw results are final and determined by a certified RNG. Disputed keno outcomes must be submitted to support within 48 hours of the draw.
• top69 reserves the right to void any bet placed after an event has commenced where real-time data feeds are demonstrably delayed and the outcome could reasonably have been known to the Player at the time of placing the bet.

The following conduct is strictly prohibited on the top69 Platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of all balances and pending winnings, and where appropriate, referral to law enforcement authorities:

• Opening or using more than one account on the Platform;
• Providing false, misleading, or fraudulent information during registration or KYC;
• Using automated software, bots, scripts, or any mechanical or electronic means to place bets or interact with the Platform;
• Engaging in collusion with other Players or with any casino or sportsbook employee;
• Exploiting software bugs, display errors, or pricing errors to gain an unfair advantage. Any winnings derived from a known error are void;
• Engaging in arbitrage betting, matched betting, or any strategy designed solely to exploit promotional offers without genuine gaming intent;
• Making deposits using payment methods not registered in your own name or using fraudulently obtained payment details;
• Using the Platform to launder money or facilitate any other criminal financial activity;
• Harassing, threatening, or abusing top69 staff, agents, or other players through any communication channel.

top69 reserves the right to suspend, restrict, or permanently close any Player account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Failure to complete KYC verification within a reasonable timeframe when requested;
• Reasonable suspicion of fraudulent, abusive, or criminal activity;
• A request from a regulatory, law enforcement, or financial intelligence authority;
• The Player's own request for self-exclusion under the Responsible Gaming program.

Where an account is closed due to a breach of these Terms, any balance remaining in the account — including real-money funds — may be forfeited where those funds are directly linked to the prohibited conduct (e.g., winnings derived from bonus abuse or fraud). Where the account is closed for non-breach reasons (e.g., voluntary closure or regulatory instruction), cleared real-money funds will be returned to the Player via their verified payment method following completion of any outstanding compliance checks.

Players wishing to voluntarily close their top69 account should contact support via live chat or email. Account closure requests are processed within 24 hours. Any active session-play or open bets at the time of the closure request will be settled according to normal rules before the account is deactivated.

top69 is committed to providing a safe and responsible gaming environment. The Platform is intended for entertainment only — it is not a financial instrument, investment vehicle, or source of income. Players should only wager amounts they can comfortably afford to lose.

top69 provides the following responsible gaming tools, accessible to all Players through the account settings panel:

• Deposit Limits: Set a daily, weekly, or monthly cap on how much IDR can be deposited into your account. Limit reductions take effect immediately; limit increases are subject to a mandatory 24-hour cooling-off period.
• Session Time Limits: Configure a maximum session duration. A reality-check popup will appear when the limit is reached, giving you the option to end your session.
• Self-Exclusion: Temporarily suspend your account (minimum 30 days) or request permanent self-exclusion. Exclusions cover all product areas simultaneously and cannot be reversed during the elected period.

If you are concerned that gambling is negatively affecting your finances, relationships, or wellbeing, please visit the Responsible Gaming page for guidance and support resources. top69's customer support team is available 24/7 to assist with responsible gaming matters.

All content on the top69 Platform — including but not limited to the brand name, logo, website design, text, graphics, game interfaces, software, and promotional materials — is the exclusive property of the Company or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. No content from the Platform may be copied, reproduced, distributed, modified, reverse-engineered, or used for any commercial purpose without the prior written consent of top69.

To the fullest extent permitted by applicable law, top69, its directors, officers, employees, and agents shall not be liable for:

• Any loss of winnings, profits, revenue, data, or goodwill arising from use of or inability to use the Platform;
• Any indirect, incidental, consequential, special, or punitive damages, however caused, arising in connection with these Terms or the Platform;
• Losses resulting from internet connectivity failures, device malfunctions, or third-party service interruptions outside top69's reasonable control;
• Unauthorized access to a Player's account where the Player failed to maintain adequate credential security or failed to report a suspected breach in a timely manner.

Where top69's liability cannot be fully excluded by law, the Company's aggregate liability to any Player in connection with these Terms shall not exceed the amount deposited by that Player into their top69 account in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits top69's liability for death or personal injury caused by its own gross negligence, fraud, or any other liability that cannot be lawfully excluded.

top69 collects, processes, and stores Player personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions by reference. By creating an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

In summary, top69 collects personal data for the purposes of account management, KYC verification, fraud prevention, regulatory compliance, and improving the Platform experience. top69 does not sell Player personal data to third parties. Data is shared only with licensed service providers acting on the Company's behalf and with regulatory authorities where required by law.

Players have the right to access, correct, and request deletion of their personal data, subject to the Company's legal retention obligations. Requests should be directed to [email protected] (plain text — not a clickable link).

top69 reserves the right to amend these Terms & Conditions at any time. When material changes are made, the Company will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify registered Players via email or in-platform notification prior to the changes taking effect.

Continued use of the top69 Platform after the effective date of any amendment constitutes the Player's acceptance of the revised Terms. If a Player does not accept the revised Terms, they must stop using the Platform and may close their account in accordance with Clause 10. top69 recommends that Players review these Terms periodically to remain informed of their current rights and obligations.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company holds its gaming license.

In the event of a dispute between a Player and top69, both parties agree to first attempt resolution through top69's internal dispute resolution process. Players may contact the support team via live chat or at [email protected] to initiate a formal complaint. The Company undertakes to respond to all formal complaints within 5 business days.

If a dispute cannot be resolved through the internal process, it may be referred to the dispute resolution body associated with the Company's gaming license, whose decision shall be final and binding on both parties.

For questions, complaints, or requests relating to these Terms & Conditions, Players may contact top69 through the following channels:

• Live Chat: Available 24/7 via the top69 Platform dashboard. Recommended for urgent queries and account support. Average response time: under 2 minutes.
• Email: [email protected] (plain text — not a clickable link). Responses are provided within 4 hours during business hours (08:00–22:00 WIB, Monday to Sunday including Indonesian public holidays).

When contacting support with a formal complaint, please include your registered username, the nature of the complaint, and any relevant transaction IDs or dates to allow the team to investigate promptly.